- warranty and return policy
warranty and return policy
7. Warranty and Return Policy
Most of the products and services available through our site are covered under the manufacturer's warranty, which is detailed in the product's description. If applicable, manufacturer's warranties apply from the date of shipment. You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products and services that you may purchase through our site.
While we do not offer any warranties with respect to the products and services available through our site, we are committed to working with you to ensure that every product under warranty performs to the manufacturer's specifications. We offer a 30-day return policy on selected items based on the manufacturer's return policies. The following products are not eligible for return or exchange: Seasonal and promotional products, clearance items, cosmetics, hair accessories, hair brushes, make-up, nail products, personal care tools (including nail clippers, tweezers, nippers, eyelash curlers, etc…) and waxing products.
To return products, you must call 562-322-4633 or e-mail our Returns Department at email@example.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice or order number, SKU number, and nature of the problem.
To expedite the processing of your refund or credit, we ask that products be returned within 30 days of the date that we issue the RMA. All returned products MUST be 100% complete (with all parts unused, unaltered and undamaged), contain ALL original boxes and packing materials, contain a copy of the receipt, include any free product, promotional item or gift that was a part of the sale, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, CD(s), diskette(s), and other accessories and documentation provided by the manufacturer. You are responsible for shipping charges on returned items. You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
If your order arrives in a damaged condition, save the merchandise AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick-up of the damaged merchandise.
DEFECTIVE returns can be returned directly to us within 30 days from the invoice date for, at our discretion and upon our inspection, credit, replacement, exchange or repair. Manufacturer restrictions do apply. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply and you should contact the appropriate warrant service provider identified in the product description.
NON-DEFECTIVE returns can be accepted directly by us within 30 days from the invoice date for, at our discretion and upon inspection, credit or exchange. All NON-DEFECTIVE returns are subject to a 15% restocking fee.
Some manufacturers do not accept returns of certain items for exchange, replacement or credit FOR ANY REASON, and you should check the information provided with the description of the particular product. See the description of the particular product for warranty information as provided by the manufacturer.
Questions regarding our warranty and return policies should be addressed via e-mail to firstname.lastname@example.org or by regular mail to Glamazon Beauty Supply, 1445 Brooks St Unit F, Ontario, Ca, 91762, Attn: Merchandising. These policies set forth your sole and exclusive rights with respect to return of products and services that you may purchase through our site.